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Omada Health Becomes the First Fully-Digital Company to Earn URAC Accreditation for Musculoskeletal (MSK) Care

Omada’s innovative member-to-provider virtual MSK program meets the industry’s top clinical standards with URAC accreditation for telehealth


SAN FRANCISCO - August 1, 2023 - Omada Health, a virtual-first healthcare provider specializing in chronic conditions, became the first virtual provider of musculoskeletal (MSK) care to earn the prestigious URAC telehealth accreditation. The Omada for MSK program is designed to improve timely access to high-quality MSK care. In the U.S., MSK conditions affect more than one in two adults and cost our healthcare system over $380 billion—more than diabetes, heart disease, or any other chronic condition. 

“Earning this Telehealth Accreditation confirms that Omada Health is meeting the high clinical standards set by URAC,” said Omada Health Chief Medical Officer Carolyn Jasik, MD. “Achieving this status demonstrates our commitment to clinical best practices and patient safety. It also stakes our claim as the only provider in the digital MSK market that is able to pass this bar.”

URAC is the independent leader in promoting health care quality by setting high standards for clinical practice, consumer protections, performance measurement, operations infrastructure and risk management. 

“Organizations that earn a Telehealth Accreditation demonstrate that they are operating at the highest standards possible in this continuously growing area of care delivery,” said URAC President and CEO, Shawn Griffin, MD. “URAC’s Telehealth Accreditation shows Omada Health’s excellence at the important intersection of clinical best practices and technological safety and security.”

Many competing digital MSK care products are positioned as “preventive” or “consumer wellness programs,” as opposed to true clinical solutions. They often utilize remote monitoring with limited or no direct patient to physical therapist care. Omada for MSK, on the other hand, offers members end-to-end tele-physical therapy with licensed physical therapists; members can expect to meet directly with a licensed physical therapist for a telehealth visit within two days of signing up. 

Omada for MSK, like Omada’s other programs, integrates high-quality, proactive behavioral health support. Omada’s licensed physical therapists consult with behavioral health specialists to help address behavioral health comorbidities that pose a significant risk to people dealing with MSK disorders. In fact, 17.8% of patients with MSK disorders also reported comorbid anxiety, while 11.5% reported depression. Addressing these issues together can drive cost savings of $460 per member per month. 

“As a pioneer in the digital health provider industry, Omada continues to set high clinical standards in digital health care quality, safety, and accountability,” said Drew Contreras, PT, DPT, American Physical Therapy Association (APTA) vice president of clinical integration and innovation. “Obtaining clinically sound accreditations such as URAC’s Telehealth accreditation is in line with APTA’s longtime commitment to promoting digital health transparency,” Contreras added.

After earning URAC accreditation, Omada now holds a growing roster of nationally recognized accreditations and certifications across their diverse and complementary healthcare services. In 2021, Omada became the first fully-virtual healthcare provider to earn the National Committee for Quality Assurance’s (NCQA) Population Health Program (PHP) Accreditation. This year, Omada for Diabetes and its Diabetes+Hypertension programs earned renewed NCQA accreditation through 2026––the longest accreditation possible. Omada’s URAC accreditation now provides Omada clinical accreditation across conditions with a significant link, as 58% of people with diabetes also deal with MSK disorders. 

“Earning URAC accreditation for Omada for MSK demonstrates our commitment to excellence and serves as the latest milestone that validates Omada’s integrated virtual care strategy across chronic conditions,” said Omada’s Senior Director of Clinical Services Todd Norwood, DPT. “We’re proud of our role as a digital health industry leader addressing musculoskeletal health and comorbid conditions, in a robust way that truly impacts the daily lives of our members.” 

About URAC 

Founded in 1990 as a non-profit organization, URAC is the independent leader in promoting health care quality and patient safety through renowned accreditation programs. URAC develops its evidence-based standards in collaboration with a wide array of stakeholders and industry experts. The company’s portfolio of accreditation and certification programs span the health care industry, addressing health care management and operations, pharmacies, telehealth, health plans, medical practices and more. URAC accreditation is a symbol of excellence for organizations to showcase their validated commitment to quality and accountability.


​​About Omada Health

Omada Health is a virtual-first healthcare provider that nurtures lifelong health, one day at a time. Our care teams implement clinically-validated behavior change protocols for individuals living with prediabetes, diabetes, hypertension, and musculoskeletal issues for consistent improvements that stack up. With more than a decade of experience and data, and 24 peer-reviewed publications that showcase our clinical and economic results, we both improve health outcomes and contain healthcare costs. Our scope exceeds 1,800 customers, including health plans, health systems, and employers ranging in size from small businesses to Fortune 500s. 

Omada is the first virtual provider to join the Institute for Healthcare Improvement’s Leadership Alliance, reflecting our aim to complement primary care providers for the benefit of our members, and affirming our  guarantee to every partner: Omada works different.